Services
Claims Advocates
CRMBC employer members have a team of business advocates working for them on their work injury claims, beginning with Intercare, the program's professional claims administrator and an industry leader in California. Services to members include:
rapid claims closure- aggressive file management
- electronic claims reporting
- real time access to claims data through the CHSI designed member website
- immediate problem solving and management consultation with CHSI and Intercare professionals
- dedicated legal defense counsel for litigated claims
- active fraud unit
- telephonic nurse triage services
- claims file reviews for members
- claims file audits to ensure management integrity
24 Hour Nurse Triage
CRMBC has a support system that takes the guess work out of first-aid for employers resulting in fewer self-insurance claims and lower costs.
Injured employees talk to a nurse by phone immediately through the CHSI Solutions Hotline, with most languages served. Informed counseling gets the employee off to the right start for recovery. Physician referrals are controlled. The appropriate use of first aid is supported without employers having to make medical decisions.
Online Tools, Leading Edge Technology
The most advanced technology available in the industry, giving clients quick access to more information about their account than is available in other programs.
The mychsi website provides unique technology and tools to CRMBC members to help them report and manage claims, manage finances electronically and access tools for safer workplaces. The leading edge technology provided to CRMBC self-insured group members is unique to CHSI managed programs.
Training
Web based training resources are supplemented by CHSI's experienced risk control professionals who provide on site, customized safety and claims training to address the real world needs of employer members.
Comprehensive Protection Against Severe Losses
CRMBC enjoys complete protection against catastrophic claims through its negotiated agreements with A rated excess insurance carriers. All claims from a single catastrophic occurrence – an earthquake, a violent attack – are covered completely after the group has met its basic retention limit. The excess insurance protection carried by CRMBC ensures that members never have to worry about serious losses by the group.
